Medical Case Manager

ROLE:  To provide intensive medical case management and supportive services to persons living with HIV/AIDS.


  • Perform a face-to-face comprehensive needs assessment within a specified time frame. Schedule off site/home visits as required.
  • Develop a service coordination plan for each client, with identified goals and objectives that are agreed upon by the client and MCM. Specifically goals and objectives to address on-going medical needs.
  • Provide introduction and enroll in the 340B program to ensure adherence to medication.
  • Make appropriate referrals to link clients with supportive services, including, but not limited to: transportation, emergency resources, housing, medical care, support groups, counseling and nutritional assistance.
  • Monitor the effectiveness of services and reassess service needs on an on-going basis.
  • Facilitate individual counseling and support groups as needed.
  • Maintain consistent client documentation and reports according to agency policies and professional standards.
  • Ensure that all client documentation and records are handled in accordance with HIPPA Guidelines.
  • Submit monthly statistical and time management reports.
  • Attend on-going training for continuous job knowledge.
  • Keep up to date with professional standards and trends through continuing education by attending conferences, workshops and seminars.
  • Participate in Agency’s fund raising and other agency events.
  • Perform other related duties as assigned.


  • Master’s Degree in Social Work or related human service discipline or Bachelor’s Degree in Social Work or related human service discipline with two (2) years case management and experience. Experience in working with persons living with HIV/AIDs preferred.


  • Demonstrated ability to communicate sensitively and clearly, orally and in writing.


  • Ability to work as a part of a multi-disciplinary team.


  • Ability to work under pressure.


  • Willingness to travel throughout the city, including economically depressed areas.


  • Ability to work autonomously, yet responds to supervision.


  • Superior oral and written communication, and organizational skills.




Supervisor of Medical Case Management


Need help? Get in touch now!

If you have an immediate question or concern, call us anonymously to get an answer within 24 hours.

Donate Get Help