Community Health Worker (CHW) Supervisor

Department: Community Health/Prevention
Reports To: Chief of Strategic Initiatives
FLSA Status: Exempt
Location: Philadelphia-Onsite
EEOC Classification: Professional
Approved by:
Date: 3/17/26

Position Summary:

This position is responsible for the supervision of a small team of three or more community health workers (CHWs) who are working to improve health and well-being by addressing racial, ethnic and economic disparities in health status. CHW’s are conducting community outreach activities and working directly with individuals and families with low-incomes, unmet needs, and/or who are eligible for Medicaid benefits in Philadelphia, PA. Community outreach activities aim to support adoption of healthy behaviors by assessing community health needs and providing information on available resources, social supports, and navigation of resources.

The CHW Supervisor will lead the team to address the impact of social determinants of health and achieve health equity and systems-level change(s) through community collaborations, to mobilize a community response and engage diverse partners, including community residents. The Community Health Worker Supervisor provides leadership, oversight, and support to Community Health Workers (CHWs) delivering community-based services. This role ensures high-quality service delivery, compliance with program and funder requirements, accurate documentation, and effective coordination between CHWs, clinical partners, and internal departments.

Key Responsibilities:

• Plan and coordinate outreach, supervise individual and family assessments, assess training needs, provide health education, home visiting, and service coordination performed by CHWs.
• Develop, in conjunction with the coordinating agency, an overall workplan, including outreach and service strategies for the in the targeted geographic
• As a member of an integrated care team, works closely with other providers across the organization and partners to ensure progress and implementation of the workplan, including leading structured meetings and identifying/resolving issues.
• Prepare and present reports, and evaluations, defining project progress, problems and
• Establish relationships, promote collaboration and coordination with other community health and human service providers, and diverse community partners.
• Conduct community and public education sessions to promote initiatives or programs, including primary prevention education; chronic conditions/disease management; screening and testing.
• Participate and/or lead a community action board; engaging community members through community and civic engagement activities.

• Provide or ensure clients have access to education classes and enhanced social supports (e.g., affordable and stable housing; food insecurity, or utility services threat).
• Ensure that clients are engaged with providers to support access to systems of healthcare to support primary and specialty care, social services, public benefits, and other community resources.
• Conduct case conferencing with CHWs to monitor client services, referrals, and appropriate follow
• Design and implement client surveys to evaluate client satisfaction with CHW
• Coordinate with agency staff to develop documents (educational materials, forms, signage, ) and procedures that support a health literate environment and enhance client understanding of health information.
• Prepare required reports and other written material regarding program implementation and

1. Billing Compliance & Documentation Oversight

• Ensure CHW services meet documentation standards required for billing and reimbursement
• Review case notes, service logs, and encounter documentation for accuracy, timeliness, and completeness
• Verify documentation supports billed activities and service codes
• Monitor compliance with service authorization limits and eligibility criteria
• Support correction of documentation errors and prevent billing denials
• Maintain audit-ready files and assist with internal and external audits

2. Regulatory & Grant Compliance

• Ensure services comply with Medicaid/managed care/payer and grant requirements
• Monitor adherence to scope of work and performance metrics
• Support reporting requirements including service units, outcomes, and demographic tracking
• Maintain compliance with confidentiality laws (HIPAA) and organizational policies

3. Training & Quality Assurance

• Train CHWs on documentation standards, billing rules, and compliance procedures
• Develop tools and workflows to strengthen documentation quality
• Conduct regular documentation reviews and quality assurance checks
• Identify trends in denials, errors, or compliance risks and implement corrective actions

MINIMUM QUALIFICATIONS:

• Master’s degree in Public Health, Social Work, Mental Health Counseling, Human Services, or related field and State accredited CHW training and/or full certification
• 1-2 years of relevant experience (required)

OR

• Bachelor’s degree in Public Health, Social Work, Mental Health Counseling, Human Services, or related field
• 2-3 years of relevant experience.

Licensure / Certifications

• Valid PA driver’s license with an acceptable driving record (as applicable to MVR requirements)

Additional Requirements:

• Requires local travel
• Requires Reliable vehicle
• Requires successful completion onboarding training (i.e., CHW training), if not already CHW certified by a State accredited body
• Requires ongoing participation in continuing education and/or certifications relevant to professional development and organizational needs

Knowledge, Skills, and Abilities

• Excellent listening and other interpersonal communication skills
• A passion for public health equity
• Strong ability to build trusting relationships with community members and local community initiatives and coalitions
• Strong knowledge of community resources
• Knowledge of the barriers to accessing community resources, how to address and remove barriers
• Excellent organizational
• Ability to navigate stressful situations
• Ability to engage diverse communities in an inclusive and equitable manner
• Ability to communicate effectively both orally and in writing
• Ability to make independent decisions and use good judgment

Physical Demands & Work Conditions

• Position requires prolonged periods of sitting, working at a computer, and using standard office equipment.
• Ability to travel locally to client homes, medical facilities, and community partner sites as required, which may involve walking, standing, and navigating varied environments.
• Must be able to lift and carry up to 20 pounds occasionally.
• Requires the ability to communicate effectively with clients, staff, and external partners in person and by phone.
• May involve irregular hours, including occasional evenings or weekends, to meet client and program needs.
• Work is performed in a combination of office, community, and client-based settings and may involve exposure to varied environmental conditions.