IT Support Specialist (Part-Time)
The IT Support Specialist will provide general hardware, software, and instructional support to all Bebashi team members. The Support Specialist will act as front-line Help Desk support for all staff and will communicate or escalate larger issues to the organization’s technology consultant. The selected person will be expected to work onsite.
The IT Support Specialist will be responsible for:
- Providing comprehensive technical and customer support services to all staff.
- Deploying and configuring new office equipment and workstations.
- Monitoring and responding to support requests submitted to the support queue.
- Creating and maintaining documentation as it relates to technology equipment, services, and instructional materials.
- Managing and maintaining organizational technology assets, including but not limited to workstations, servers, projectors, printers, and data systems.
- Working with management team(s) to identify best practices for technology utilization or improvement in the organization.
- Special projects as assigned by leadership/management.
- Other duties as required.
PREFERRED SKILLS AND COMPETENCIES:
The Support Specialist should have experience and/or proficiency with the following:
- Technology Troubleshooting
- Microsoft Windows 7/10
- Microsoft Server (2012/2016/2019)
- Active Directory & Exchange
- Printers and Multi-function Devices
- VOIP Systems
- Networking / Infrastructure (vLAN, VPN, Wireless)
- Ability to work with users of varying technical abilities and generations in a calm, effective, and positive manner.
- College degree, vocational school diploma, and/or 1-3 years of relevant experience.
- Certification such as A+, MTA, Network+, MCSA, CCNA, a plus but not required.
$19.00 – $22.00 per hour
To apply, email your resume and cover letter to Tyanie Wilson, Office Manager.
Bebashi –Transition to Hope is an Equal Opportunity Employer. The agency does not discriminate on the basis of race, creed, religion, color, national origin, ancestry, age, sex, gender identification, sexual orientation, disability, marital status or any other protected status covered by federal, state or local law.